Engineering Services Across the Full System Lifecycle
Silicate Labs develops mission-critical digital infrastructure. Our services cover the complete lifecycle of a system: design and development, deployment and migration, and ongoing operation, at a cost organizations in Pakistan and worldwide can sustain.
Select the Engagement That Matches Your Requirement
A custom system or integration, designed around how your organization operates.
Learn More → Product ImplementationImplementation, configuration, and initial workflows, delivered with your team.
Learn More → System MigrationA planned migration, rehearsed in full before any change is made to production.
Learn More → Managed OperationHosting, monitoring, maintenance, and backups, performed by our team.
Learn More → Long-Term Technical PartnershipA support plan with a named engineer familiar with your environment.
Learn More → Team TrainingAdministrators, users, and developers, trained to operate independently.
Learn More →Custom Systems for Mission-Critical Operations
We develop the digital systems organizations depend on, to the same standard as our own products, and at a cost organizations in Pakistan can sustain.
Systems Built Around Your Operations
From workflow systems to data platforms and payment flows, designed with your team and engineered for reliability under operational load.
- Written scope and pricing before work begins
- Delivered in stages, with a working demonstration at each
- Documentation and handover included
Interoperability Across Existing Systems
Connect CRM, ERP, payment rails, spreadsheets, and data sources so records move between them without manual re-entry.
- APIs and signed webhooks
- Experience across 20 source types from FRIS
- Monitoring on every integration we operate
Products Adapted to Your Requirements
Extend a Silicate Labs product with the fields, workflows, and integrations your organization requires.
- Built on each product's public API
- Maintained for compatibility with future releases
Structured Implementation From the Outset
We implement our products with your team against your actual requirements, rather than supplying documentation alone.
Configuration for Your Organization
Workspaces, roles, access, channels, and data imports configured to match the structure of your teams.
- Roles and access planned jointly
- Existing data imported and validated
Connection to Your Technology Stack
Webhooks, APIs, and connections to your existing systems, configured and tested end to end.
- Tested before go-live
- Documented for your team
Operational Workflows From Day One
We work with the staff who will use the system on their highest-priority workflows until those workflows are fully operational.
- Built around your actual workflows
- Delivered alongside your team
Migration Without Data Loss or Service Disruption
Transitions from spreadsheets, legacy systems, or other vendors carry the greatest risk of data loss. Every migration we deliver is planned and rehearsed to eliminate that risk.
A Complete Migration Specification
We map current data and workflows to the new system and agree what migrates, what changes, and what is archived.
- Field-by-field mapping
- A written cutover plan
Full Rehearsal Before Production Cutover
The migration is first executed on a copy and validated with you, then cut over at a time that suits your operations.
- A complete rehearsal first
- Records validated before and after
Ongoing Assurance for Systems in Production
For systems already in production, whether Silicate Labs products or self-hosted, a structured review identifies risks before they become incidents.
An Independent Review of Your Deployment
Configuration, security, performance, and backups reviewed, with a written report of findings in priority order.
- Prioritized findings
- An actionable remediation plan
Remediation of Security Gaps
Access controls, credential storage, audit logging, and monitoring brought to the standard we apply to our own products.
- Least-privilege access
- Logging and monitoring in place
Preparation for Growth & Increased Load
Capacity, performance, and failure scenarios reviewed before a launch, an expansion, or a significant increase in users.
- Capacity plan
- Tested failure scenarios
Support With Defined Coverage & Accountability
Every plan includes tracked tickets reviewed by our engineers. Higher tiers add extended hours, contractual response targets, and a named contact.
Standard
For organizations requiring dependable support during business hours.
- Monday to Friday, 9:00 to 18:00 PKT
- Email, support tickets, and WhatsApp
- Tracked tickets with a reference number
Priority
For systems where delays carry a financial cost.
- Extended hours, agreed with you
- Response targets set out in your contract
- A named contact familiar with your environment
Dedicated Partner
For mission-critical systems and long-term programs.
- A named engineer assigned to your account
- Proactive health assessments and scheduled reviews
- Planning for upgrades, growth, and new initiatives
Training That Builds Operational Independence
We train the administrators, users, and developers responsible for your systems, so your organization relies on Silicate Labs by choice rather than necessity.
Roles, access, configuration, backups, and incident procedures.
Practical sessions built around the workflows your teams perform every day.
APIs, webhooks, and procedures for extending the system safely.
SLC Skill Builder develops engineers and founders through cohorts with rigorous assessment.
Explore SLC Skill Builder →A Structured Engagement Process
Initial Assessment
We review your requirements and recommend the engagement that will meet them.
Scope & Pricing
You receive a written scope, timeline, and price before any work begins.
Staged Delivery
We deliver in working stages and review each one with you.
Handover or Operation
Your team assumes operation with documentation and training, or Silicate Labs operates it as a managed system.
Mission-Critical Standards at a Sustainable Cost
Product Engineering Discipline
The team that develops your system also builds and operates its own product portfolio, to the same engineering standard.
Sustainable Pricing
Engagements are priced for organizations in Pakistan, in rupees where preferred, without compromising the controls that keep a system secure.
Single Point of Accountability
The engineers who develop your system can operate it afterwards, so no knowledge is lost in a handover between vendors.
Clear Recommendations
We recommend the engagement that solves your problem, and tell you before any commitment if a different approach would serve you better.
Frequently Asked Questions
Do you work only on your own products?
No. We develop custom systems and integrations in addition to implementing and supporting our own products.
How are services priced?
Each engagement receives a written scope and a fixed price or a defined rate before work begins, in Pakistani rupees or US dollars.
Who owns a system you develop for us?
Ownership and licensing terms are agreed in writing before work begins.
Do you work with organizations outside Pakistan?
Yes. Our engineering team is based in Islamabad and works with organizations in any location.
What response times do support plans include?
Standard support operates Monday to Friday, 9:00 to 18:00 PKT. Priority and Dedicated Partner plans carry response targets set out in your contract.
Discuss Your Project With Our Engineering Team
Outline the system, the timeline, and your operational requirements. We will respond with a scoped plan and a quotation.