Managed Operation for Mission-Critical Systems
Mission-critical systems require continuous oversight. Under a managed engagement, Silicate Labs hosts, monitors, maintains, and backs up the systems you operate with us, whether a Silicate Labs product or a system developed by our engineering team.
Deployment Options That Meet Your Requirements
Every option runs the same system. Organizations can transition between options later without re-implementation.
Hosted and Operated by Silicate Labs
Silicate Labs provides the infrastructure and assumes full responsibility for monitoring, maintenance, security updates, and backups.
- Operated by
- Silicate Labs
- Data residency
- Our hosting provider, region stated in your agreement
- Suited to
- Organizations that prefer not to operate infrastructure
Operated by Silicate Labs Within Your Environment
Data remains within your security perimeter, in your cloud account or data center, while our team is responsible for day-to-day operation. Suited to regulated organizations and to data that must remain in Pakistan.
- Operated by
- Silicate Labs
- Data residency
- Your cloud account or data center
- Suited to
- Data that must remain inside your network
Operated by Your Team, With Engineering Support
Your team installs and operates the system on your own servers. Silicate Labs supports deployment planning and provides engineering support throughout operation.
- Operated by
- Your team
- Data residency
- Your servers, including isolated networks
- Suited to
- Organizations with their own operations staff
Defined Operational Responsibilities
Responsibilities are set out in your agreement, so accountability is established before any issue arises.
| Responsibility | Managed by Silicate Labs | Managed on Your Infrastructure | Self-Hosted |
|---|---|---|---|
| Servers and hosting | Silicate Labs | Customer provides, Silicate Labs operates | Customer |
| Monitoring and alerting | Silicate Labs | Silicate Labs | Customer, with our guidance |
| Updates and security patches | Silicate Labs | Silicate Labs | Customer applies our releases |
| Backups and restoration | Silicate Labs | Silicate Labs | Customer |
| Incident response | Silicate Labs | Silicate Labs | Customer, with our support |
| Capacity planning | Silicate Labs | Shared | Customer, with our guidance |
| Users, roles, and configuration | Customer | Customer | Customer |
Comprehensive Operational Coverage
Continuous Monitoring
Automated checks run every five minutes, and our engineers are alerted on any change in state, before users are affected.
Patch & Update Management
Updates and security patches are applied by our team, with maintenance windows scheduled and announced in advance.
Backup & Recovery
Backups run on a defined schedule, with frequency and retention set out in your agreement and restoration verified.
Incident Response
When a check fails, our engineers investigate and keep you informed until normal operation is restored.
Change Records
All maintenance and changes are logged and shared with you, providing a complete record of what changed and when.
Published Availability
The health of our public services is published on our status page, including outages, for independent verification.
Our Products and the Systems We Develop for You
Managed operation is available for every Silicate Labs product and for custom systems developed by our engineering team.
Every Silicate Labs product can be hosted and operated by our team, and OfficeCal can also be self-hosted within your infrastructure.
View Products → Custom SystemsSystems developed by our team can be handed over to your staff or operated by Silicate Labs after launch.
Explore Custom Development →From Scoping to Steady-State Operation
Scope
We agree in writing the systems to be operated, their location, responsibilities, backup schedule, and response commitments.
Deploy
We deploy the system in the selected option, connect monitoring, and verify that backups restore correctly.
Operate
We monitor, patch, back up, and respond to incidents, and maintain a record of every change.
Review
We review health, capacity, and planned changes with you on a scheduled basis.
Frequently Asked Questions
Is there an availability guarantee?
Commitments are agreed per system and set out in your agreement. Our status page publishes the record of our public services, so performance can be verified before you sign.
Where will our data be stored?
Under "Managed by Silicate Labs", with an established hosting provider, in the region stated in your agreement. Where data must remain in Pakistan or inside your network, select "Managed on Your Infrastructure" or self-hosting.
Can we transition between options later?
Yes. Every option runs the same system, and every product ships as a container, so moving between managed and self-hosted operation does not require re-implementation.
Can we export our data if we end the engagement?
Yes. Your data remains yours, and our team will assist with its export.
How is managed operation priced?
Each system is quoted individually, based on its scale and the level of support required, and priced to be sustainable for organizations in Pakistan. Request a quotation.
Delegate the Operation of Your Systems
Share the system you need operated and your data residency requirements. We will respond with an operating plan and a quotation.