1Chat gives your team a shared inbox, live chat widget, ticketing, help center, and AI assistance — everything you need to deliver fast, personal support at scale, in one login.
Stop juggling chat threads, spreadsheet tickets, and a separate email inbox. 1Chat brings everything into one fast, focused workspace.
Your whole team sees every conversation — chat and email — in real time. Assign, tag, snooze, and close without ever switching apps.
Claude-powered suggestions grounded in your knowledge base. Agents accept, edit, or regenerate — never start from scratch.
Track response times, CSAT scores, SLA breaches, and agent performance — all in one place.
Publish articles your customers can find on Google. The same articles power the AI auto-reply bot — write once, support everywhere.
Live chat, email, voice calls, proactive messages, and automated series — all flowing into a single shared inbox.
Convert any chat into a tracked ticket with type, priority, SLA deadline, and custom fields. Nothing falls through the cracks.
No complex setup. No IT department required. Go from signup to live chat in under 5 minutes.
Enter your company name, invite teammates, and your shared inbox is ready — all in under 60 seconds.
Copy your unique embed snippet and paste it before </body>. The chat bubble appears instantly — no developer required.
Real conversations flow into your inbox. Reply, assign, tag, and track — publish help center articles as you go.
A public REST API, signed webhooks, and native Slack notifications so 1Chat data flows into the rest of your stack.
1Chat is sized for support teams of 1–25 agents, not enterprise procurement cycles.
"We moved off a shared email alias and a spreadsheet of open issues to 1Chat in a single weekend. Our first-response time went from 4 hours to under 3 minutes."
"The AI auto-reply handles routine order questions overnight, so my team wakes up to a clean inbox instead of a backlog. It genuinely surprised us how well-grounded the answers are."
"Tickets, email, and live chat in one tab — finally. My agents stopped complaining about jumping between tools, and CSAT went from 76% to 93% in the first month."
"Setup took four minutes. I pasted a script tag and had a live chat widget — no agency, no complex configuration. Just paste and go."
"We tried the market-leading tools first — their per-agent pricing didn't make sense for a five-person team. 1Chat gives us the same core toolset without the markup."
"Our developers loved the webhook integration — we pipe every resolved ticket into our internal analytics system. The docs are clear and the API just works."
Most support platforms make you choose between affordable and complete. 1Chat is a full-featured inbox, CRM, help center, and AI copilot behind one login — priced for a five-person team, not a five-hundred-person one.