Unified Customer Communications in One Accountable Inbox
1Chat consolidates live chat, email, and your help center into a single queue for your entire team, with AI replies drafted from your own published articles and reviewed by agents before they are sent. Available free for small teams, and deployable on your site in minutes.
What 1Chat Changes for Your Organization
Customer conversations scattered across chat, email, and personal inboxes go unanswered, and no one can say who owns them. 1Chat gives every conversation one queue, one owner, and one record.
Faster Responses
Every conversation lands in one queue with an owner, and SLA alerts surface delays before customers notice them.
Fewer Repetitive Tickets
Help center articles answer routine questions and power AI drafts, so agents spend their time on cases that need judgment.
Service Quality You Can Measure
Response times, resolution times, and satisfaction are reported per agent and per team, so service is managed rather than assumed.
Responsive Customer Operations at Every Scale
Channel Consolidation
Chat and email arrive in one real-time queue. Assign, tag, snooze, and close conversations without leaving the inbox.
AI Assistance & Human Oversight
AI drafts suggested replies from your help center. Agents accept, edit, or discard them, so no response is sent without your team's review.
Customer Self-Service
Publish a help center indexed by search engines. The same articles power out-of-hours auto-replies, so each answer is written once.
SLA Enforcement
Set response and resolution targets per priority, and receive an alert before a conversation breaches them.
1Chat Capabilities
A Single Queue for the Entire Team
Real-time presence, internal notes with @mentions, macros, saved views, and merged conversations.
Live Chat With One Line of Code
A sandboxed widget that works on any site, CMS, or mobile WebView, with attachments and satisfaction ratings.
AI Drafts, Human Decisions
Responds to routine questions out of hours and escalates to an agent whenever confidence is insufficient.
Searchable Self-Service Content
Server-rendered articles with helpfulness tracking and view counts for every page.
Visibility Into Every Service Metric
Volume, first-response and resolution times, satisfaction scores, SLA breaches, and an agent leaderboard.
Integration With Your Technology Stack
A REST API, signed webhooks for every conversation event, and native Slack alerts.
Operational in Three Stages
Workspace Provisioning
Name your organization and invite your team. The shared inbox is ready in approximately one minute.
Widget Installation
Add the embed snippet before the closing body tag and the chat widget is deployed.
Live Operation
Conversations arrive in the inbox. Help articles published over time are used by the AI immediately.
Purpose-Built for Your Organization
SaaS & Ecommerce Teams
Requiring live chat and a shared inbox without per-agent pricing designed for much larger enterprises.
Support Teams of 1 to 25 Agents
Requiring tags, macros, and SLA policies without a lengthy adoption period.
Agencies & Development Firms
Operating support for multiple client websites from one workspace.
1Chat at a Glance
The core capabilities 1Chat puts to work for your organization.
Core Capabilities
- Shared inbox with live chat, email, and voice calls
- AI auto-replies and suggested drafts
- Help center, SLA policies, and reporting
- REST API, signed webhooks, and Slack alerts
- Free, Starter ($49/mo), and Pro ($149/mo) plans
Frequently Asked Questions
Is 1Chat really free?
Yes. The Free plan includes one agent seat, 100 conversations a month, live chat, email, and AI features, with no credit card required. Upgrade when you need more seats, volume, or the AI copilot.
Does the AI reply to customers on its own?
Only for routine questions your published help center already answers, and it hands over to a person when it is not confident. During working hours it suggests drafts that your agents review.
Which channels does 1Chat cover?
Live chat, email, and voice calls arrive in one inbox, alongside your help center. WhatsApp and SMS are not part of the channel set.
How is my data protected?
Each workspace is isolated, passwords and API keys are stored hashed, requests are rate-limited, and admin actions are recorded in an audit log.
1Chat Features
Review the complete 1Chat capability set and its technical specifications.
Consolidate Your Customer Communications
Begin on the Free plan today and upgrade as your team grows.