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| Feature | Free | Starter | Pro | Enterprise |
|---|---|---|---|---|
| Inbox & Messaging | ||||
| Live chat widget | ✓ | ✓ | ✓ | ✓ |
| Email channel | ✓ | ✓ | ✓ | ✓ |
| File attachments | ✓ | ✓ | ✓ | ✓ |
| Tags & macros | — | ✓ | ✓ | ✓ |
| Saved views & filters | — | ✓ | ✓ | ✓ |
| Internal notes & @mentions | — | ✓ | ✓ | ✓ |
| Snooze & merge | — | ✓ | ✓ | ✓ |
| Side conversations | — | — | ✓ | ✓ |
| AI | ||||
| AI auto-reply bot | — | ✓ | ✓ | ✓ |
| AI-suggested replies (3 drafts) | — | ✓ | ✓ | ✓ |
| SLA & Automation | ||||
| SLA policies | — | — | ✓ | ✓ |
| Auto-assignment | — | — | ✓ | ✓ |
| Proactive messages & series | — | ✓ | ✓ | ✓ |
| Reports & Analytics | ||||
| Conversation volume | — | ✓ | ✓ | ✓ |
| CSAT tracking | — | — | ✓ | ✓ |
| Agent leaderboard | — | — | ✓ | ✓ |
| Custom reports | — | — | — | ✓ |
| Platform & Integrations | ||||
| REST API & webhooks | — | — | ✓ | ✓ |
| Slack integration | — | — | ✓ | ✓ |
| Voice calls | — | — | ✓ | ✓ |
| Audit log | — | — | — | ✓ |