Six real workflows, from the agent handling the conversation to the developer piping data into other systems.
"Before 1Chat, our agents were replying to messages in a shared inbox and forwarding emails manually. We'd lose conversations, miss customers, and have no idea what our response time was. Within two weeks, our CSAT went from 71% to 94%."
"Our team handles 800+ delivery queries a day. With SLA policies in 1Chat, we know which conversations are at risk before they breach. Breach rate dropped from 34% to under 4% in the first month."
"Users ask the same handful of questions 80% of the time. 1Chat's AI handles all of those instantly, day or night. Our human agents now focus on the complex cases that actually need empathy."
"We use proactive messaging to reach returning visitors who browse the sale category for 30 seconds. That one automation brought in 14% more conversions from our support team alone."
"Compliance matters for us. We needed a support tool with a full audit log and API keys for our developers. The REST API integration with our internal CRM took one afternoon."
"We published 40 help articles and now 60% of questions are answered before a visitor even opens the chat widget. Our 2-person support team handles 1,200 users without burning out."
"Macros alone save each agent 30 minutes a day. We set up 20 canned responses for common questions and watched response times drop, team morale is noticeably better too."