Continuity for Systems That Must Stay Available
Energy, utilities, telecommunications, transport, and logistics operators depend on digital systems that cannot fail quietly. Silicate Labs operates those systems under continuous monitoring, with defined responsibilities for every failure and every change.
What Holds Critical Infrastructure Organizations Back
Failures Found by Customers
Outages are reported by the people affected, long after a system first began to degrade.
Asset Records Out of Step
Asset, supplier, and shipment records disagree across systems, so decisions rest on reconciliation rather than fact.
Unclear Ownership in an Incident
When something fails, no one is sure who investigates, who decides, and who informs those affected.
The Result for Your Organization
Failures Caught Within Minutes
Automated checks every five minutes, with engineers alerted on any change in state, before users are affected.
One Record for Assets & Suppliers
Records reconciled across your CRM, ERP, and spreadsheets into one source of record.
Clear Ownership in Every Incident
Responsibilities set out in your agreement, and investigation and status updates until normal operation is restored.
How Silicate Labs Delivers It
Continuous Monitoring
Automated health checks every five minutes, with engineers alerted on any change in state.
Incident Response
Investigation and status communication until normal operation is restored.
Backup & Recovery
Backups on a defined schedule, with restoration verified, not assumed.
Change Records
Every maintenance action and change logged and shared with you.
Asset & Supplier Records
FRIS merges supplier, asset, and shipment records, with provenance on every field.
Communications During Disruption
1Chat handles customer enquiries during an outage from one inbox and a published help center.
Operated Where Your Systems Need to Run
Managed operation is available on our infrastructure or inside yours, with the same monitoring and response either way.
Managed on Your Infrastructure
Silicate Labs operates the system inside your environment; the data stays within your perimeter.
Self-Hosted
Your team operates the system on your own servers, with engineering support from Silicate Labs.
Managed by Silicate Labs
We host and operate the system, so your team uses it without running infrastructure.
The Systems Behind the Result
Products that address critical infrastructure requirements directly, with managed operation and custom engineering where no product fits.
Merge supplier, asset, and shipment records across your CRM, ERP, and spreadsheets, with provenance on every field.
Explore FRIS →Handle customer communications during service disruptions from one inbox, backed by a published help center.
Explore 1Chat →Monitoring every five minutes, verified backups, incident response, and a record of every change.
Learn More →How an Engagement Runs
Scope
We agree in writing the systems to be operated, their location, responsibilities, backup schedule, and response commitments.
Deploy & Verify
We connect monitoring, test failure scenarios, and verify that backups restore correctly.
Operate & Review
We monitor, patch, back up, and respond to incidents, and review health and capacity with you on a schedule.
Frequently Asked Questions
Answers to the questions critical infrastructure teams ask most often. For anything else, our engineering team responds within one business day.
What does monitoring cover?
Automated checks every five minutes, with engineers alerted on any change in state. Results for our public services, including outages, are published on our status page.
Can you operate systems inside our network?
Yes. Under "Managed on Your Infrastructure", Silicate Labs operates the system within your environment while the data stays inside your perimeter.
How are incidents communicated?
When a check fails, our engineers investigate and keep you informed until normal operation is restored, and every action is recorded in the change log.
Is there an availability commitment?
Commitments are agreed per system and set out in your agreement, together with responsibilities for each failure scenario.
Explore Solutions by Mission
Mission-Critical Systems Under Your Authority.
Explore → Government & Public SectorPublic Data You Can Defend, on Infrastructure You Control.
Explore → Financial ServicesFinancial Infrastructure for How Pakistan Pays and Invests.
Explore → Enterprise Risk & ComplianceAuditable Records From First Action to Final Review.
Explore → Intelligence & AnalysisFused Intelligence, Cited to Its Source.
Explore → All SolutionsEvery mission segment and the organizations we serve, on one page.
Explore →Delegate the Operation of Critical Systems
Share the systems you need operated and where they must run. We will respond with an operating plan and a quotation.